Frequently Asked Questions

Find quick answers to the most frequently asked questions

How do I redeem my discount code?

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SongTools Support

February 26, 2025

Can I download my campaign data?

Can I download my campaign data?

SongTools Support

How to cancel my Playlister.Club, SongFly, SongPage, SongBlog, or SongFolder Membership?

How to cancel my Playlister.Club, SongFly, SongPage, SongBlog, or SongFolder Membership?

SongTools Support

Can I promote my song before it is released on SongTools? Can I start promoting before release date, using a pre-save link?

Can I promote my song before it is released on SongTools? Can I start promoting before release date, using a pre-save link?

SongTools Support

How to edit my target countries on SongFly?

How to edit my target countries on SongFly?

SongTools Support

How do I edit the ad that SongFly created?

How do I edit the ad that SongFly created?

SongTools Support

How do I add more artists to my account (as a label)?

How do I add more artists to my account (as a label)?

SongTools Support

How do I view my settings & invoices?

How do I view my settings & invoices?

SongTools Support

How do I select my song?

How do I select my song?

SongTools Support

How do I verify my artist profile?

How do I verify my artist profile?

SongTools Support

How to validate my email?

How to validate my email?

SongTools Support

My song does not have a preview

My song does not have a preview

SongTools Support

Do you offer free campaigns?

Do you offer free campaigns?

SongTools Support

How can I change the genre of the song I am promoting? How do I ensure that the release makes it to the right genre of curator, and edit the targeting?

How can I change the genre of the song I am promoting? How do I ensure that the release makes it to the right genre of curator, and edit the targeting?

SongTools Support

Can you pitch multiple songs simultaneously?

Can you pitch multiple songs simultaneously?

SongTools Support

What playlists do you have genres in?

What playlists do you have genres in?

SongTools Support

What do I need to verify my account/profile for? How long does it take?

What do I need to verify my account/profile for? How long does it take?

SongTools Support

How do you delete an account?

How do you delete an account?

SongTools Support

How do I get invoices?

How do I get invoices?

SongTools Support

I’m not receiving password reset, or account verification emails.

I’m not receiving password reset, or account verification emails.

SongTools Support

How do I change the card on file?

How do I change the card on file?

SongTools Support

Do you offer refunds?

Do you offer refunds?

SongTools Support

Can I pause a promotion?

Can I pause a promotion?

SongTools Support

Do you have platform walk throughs?

Do you have platform walk throughs?

SongTools Support

What’s the difference between an Artist account and a Label account?

What’s the difference between an Artist account and a Label account?

SongTools Support

How can I change from artist/label to playlister account?

How can I change from artist/label to playlister account?

SongTools Support

How much does Songtools cost?

How much does Songtools cost?

SongTools Support

January 27, 2025

My membership renewed when I thought I had cancelled / I didn’t know this was an auto-renewal, or intend for it to renew.

My membership renewed when I thought I had cancelled / I didn’t know this was an auto-renewal, or intend for it to renew.

SongTools Support

How do I change the email associated with my artist/label account?

How do I change the email associated with my artist/label account?

SongTools Support

My song is not showing up for promotion, I can’t find my song to promote.

My song is not showing up for promotion, I can’t find my song to promote.

SongTools Support

What tools does SongTools offer?

What tools does SongTools offer?

SongTools Support

My account is having a Spotify Authentication Issue.

My account is having a Spotify Authentication Issue.

SongTools Support

I’m trying to pay, but my card is not going through/getting declined.

I’m trying to pay, but my card is not going through/getting declined.

SongTools Support

I’m not seeing a lot of activity on my promotion yet, what can I do?

I’m not seeing a lot of activity on my promotion yet, what can I do?

SongTools Support

What do I get with my SongTools Free Membership?

What do I get with my SongTools Free Membership?

SongTools Support

Can I get a refund due to low performance/streams?

Can I get a refund due to low performance/streams?

SongTools Support

What is Spotify popularity?

What is Spotify popularity?

SongTools Support

What is the point of reviews?

What is the point of reviews?

SongTools Support

Why does SongTools only let me tag 1 genre?

Currently for more accurate targeting on our extended features like digital advertising (SongFly) we have limited it to one broad genre - though we look at many other data points outside of genre (playlistability, playlister interactions, GEO performance, and more) to match your song.

SongTools Support

I’m getting a .csv upload error?

I’m getting a .csv upload error?

SongTools Support